Shipping

We deliver across India where the destination PIN code is serviceable. Shipping is calculated at checkout from the packed weight of your order and your delivery destination. The amount shown is a checkout estimate based on our current rate card; courier availability, PIN-code restrictions, capacity, holidays and weather can affect dispatch and delivery timing. Orders are normally prepared for dispatch within 2–4 working days.

Some remote, unserviceable or higher-weight destinations need a manual WhatsApp quote before payment. International delivery is also a manual quote before payment. We do not guarantee a courier price until a courier booking or direct courier integration is in place; tracking details are shared after the booking is complete.

Returns, refunds & size exchange

If the size is not right, message us within 3 calendar days of delivery. The piece must be unworn, unwashed, unused and returned with the original tags and packaging. Approval and replacement depend on the requested size being in stock. Items with signs of wear, fragrance, alteration, damage or missing tags cannot be accepted.

If you receive a wrong or damaged item, record a clear unboxing video and contact us within 24 hours so we can review it quickly. An approved refund is returned to the original payment method; bank processing time can vary.

Return shipping: Customer pays return courier for size exchanges or return

Privacy

We collect account, contact, delivery and order details to process purchases, provide support, prevent misuse and meet legal or accounting requirements. Payment credentials are entered into Razorpay’s secure checkout and are not stored by this website. We share only the information needed with Razorpay for payment, selected courier partners for delivery, and our email provider for account and order messages.

Paid orders, order items, payment references, refunds and delivery records are retained for seven financial years, or longer only for a dispute, investigation or legal hold. When a checkout is cancelled or expires without payment, its address and cart are erased immediately. A minimal non-personal payment-reconciliation reference is retained for up to four days solely to identify and refund a rare late payment, then deleted. Account profile, saved addresses, wishlist and restock requests are kept until you request deletion or the account has been inactive for 24 months; we email a reminder 30 days before inactive-account cleanup. Used or expired one-time codes are deleted within 24 hours and minimal security/error events are retained for 90 days.

Signed-in customers can correct account details, download a data export, or make a deletion request in the Privacy Centre under My account. Deletion requires a recent email verification. We remove non-order account data, sign the account out, and block marketing use within our 30-day service target; records we must retain for accounting or law remain protected for that purpose. For help with a privacy request, contact customer care or the grievance contact below.

Shopping terms

Product colours can vary slightly between phone cameras, lighting and screen settings. Measurements are provided in inches and should be checked before purchase. An order is confirmed only after successful payment verification and stock confirmation. If an item becomes unavailable after payment, we will contact you and arrange a refund to the original payment method.

Classy Apparels by Sana may cancel suspicious, duplicate or incorrectly priced orders and will refund any captured payment for a cancelled order.

Business, customer care & grievance contact